Check out our Frequently Asked Questions below. If you still need help please contact us.
🛍️ General Questions
Q: What types of magnets do you sell? We offer a wide range of custom-designed magnets including fridge magnets, business promotional magnets, souvenir magnets, and personalised photo magnets.
Q: Are your magnets made in Australia? Yes! All our magnets are proudly designed and manufactured in Australia using high-quality materials.
Q: Can I order custom magnets with my own design? Absolutely. You can upload your artwork or photos during checkout, or contact us for help creating a design from scratch.
🎨 Custom Magnet Orders
Q: What file types do you accept for custom designs? We accept JPEG and PNG. If you're unsure, just reach out and we’ll help you format it correctly.
Q: Is there a minimum order quantity for custom magnets? For most custom orders, the minimum is 6 magnets. Bulk discounts apply for larger quantities.
Q: Can I see a proof before printing? Yes, we provide a digital proof for approval before production begins.
🚚 Shipping & Delivery
Q: Do you ship Australia-wide? Yes, we deliver to all states and territories across Australia and New Zealand.
Q: How long does delivery take? Standard delivery takes 3–7 business days. Express options are available at checkout.
Q: Do you offer international shipping? Currently, we only ship within Australia and New Zealand. Stay tuned—we’re working on expanding!
💳 Payments & Returns
Q: What payment methods do you accept? We accept Visa, MasterCard, PayPal, and Afterpay.
Q: What is your return policy? If your magnets arrive damaged or incorrect, contact us within 7 days for a replacement.
📞 Support & Contact
Q: How can I contact you? You can reach us via email at info@mydearmoments.com.au. We typically respond within 24 hours.
Q: Do you offer wholesale or bulk pricing? Yes, we love working with businesses and event organisers. Contact us for a custom quote.